How a contract is concluded

Version of 19 October 2019

Please note: this English text is a translation provided for your convenience. Only the German version of this document is legally binding. In the event of any discrepancy or ambiguity between the two versions, the German version shall prevail. You can read it by switching this site to German.

The following steps are required in order to conclude a contract with SWINDI GmbH (hereinafter the "provider") via this website:

1. The interested party must register free of charge. All of the provider's services offered on this website can only be ordered in connection with a registered and activated user account.
2. An email containing a confirmation link is sent to the interested party in order to validate the email address used.
3. The interested party must open the link within 72 hours to confirm their registration. Otherwise the registered free user account lapses. Signing in ("login"), and therefore ordering, is not possible with an unconfirmed user account. Upon opening the link, the interested party becomes a user.
4. The user must sign in on the website with their access credentials ("login").
5. The user selects a product or service on the website. All products and services described are to be regarded as non-binding invitations to submit an offer.
6. The user is shown a detailed product description together with any conditions for using or ordering the product or service.
7. The user clicks "Order".
8. The user provides the billing address, which is also the delivery address.
9. The following data is requested for the billing address:
   • Type of address (private or business)
   • Form of address (Mr/Ms)
   • First name
   • Surname
   • Only if "business" was selected as the type: company name
   • Street / house number
   • Additional address line (optional)
   • Postcode
   • Town or city
   • Country
   • Only if "business" was selected as the type and the country is not "Germany": VAT identification number (if available) (optional, but required in order to issue an invoice without VAT)
10. The user clicks "Continue".
11. Some of the products and services offered by the provider on this website can be configured individually. The data requested differs from product to product. If the selected product or service offers no configuration options, this step is skipped.
12. The user is then shown all the data they have entered or selected once more for review.
13. The user clicks "Order with obligation to pay" in order to submit their offer to conclude a contract of sale.
14. In the next step the user chooses the payment method. The payment method "PayPal" is offered. The payment method is chosen by clicking the button bearing the name of the payment method. The payment method can still be changed after the order has been completed.
15. Depending on the payment method chosen, further details may need to be provided, such as account holder data.
16. The offer to conclude a contract of sale is reviewed by the provider. An offer to conclude a contract of sale is deemed accepted if
    • the order has been carried out by SWINDI GmbH
    • the person ordering has received an unequivocal declaration accepting their offer to conclude a contract of sale
    An offer to conclude a contract of sale is not deemed accepted if
    • the order has not been carried out by SWINDI GmbH within 14 working days
    • the person ordering has received an unequivocal declaration rejecting their offer to conclude a contract of sale
17. If the offer to conclude a contract of sale has been rejected, no contract comes into existence. The ordering process ends at that point.
18. If the offer to conclude a contract of sale has been accepted, the user pays using the payment method chosen. For this purpose it may be necessary for the user to be redirected to the website of the chosen payment service provider (PayPal, for example) and to make the payment there.
19. Once the provider has established that payment has been received, the service is activated or the goods are prepared for dispatch and sent.